Privacy Policy
Last updated: April 3, 2026
Introduction
Shippy Ghana ("we," "our," or "us") provides a mobile app and website that help customers shop from available stores, send orders to our warehouse addresses, create shipments, receive weighing and invoice updates, and arrange onward shipment to Ghana.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have when you use our services.
Information We Collect
Account and Contact Information
We may collect information you provide directly, including:
- Name, phone number, email address, and delivery details
- Account profile information and login credentials
- Preferred shopping destination or warehouse preferences
- Customer support messages and feedback
Order, Shipment, and Payment Information
To manage warehouse receipt and shipment to Ghana, we may collect:
- Merchant, order, and purchase reference details
- Warehouse delivery address selected for your order
- Shipment creation details you submit in the app
- Package weights, invoice amounts, and payment status
- Customs or compliance information required for shipment
Device and Usage Information
We automatically collect certain technical and usage information:
- Device type, IP address, browser, operating system, and app version
- Interactions with our website or app, including pages visited
- Notification preferences, app diagnostics, and crash data
- Cookies or similar technologies used for analytics and performance
How We Use Your Information
- Create and manage your account
- Match your purchase with the shipment you create in the app
- Notify our warehouse about incoming orders
- Confirm receipt, weighing, invoicing, and shipment status updates
- Process payments and confirm when shipment charges are paid
- Provide customer support and respond to inquiries
- Improve our products, pricing display, and service performance
- Comply with legal obligations and protect against misuse or fraud
Information Sharing and Disclosure
We may share information only as reasonably necessary to operate our service, including with:
- Warehouse teams and logistics partners: to receive, weigh, store, and dispatch your order
- Payment providers: to process invoice payments securely
- Technology and analytics vendors: to host, monitor, and improve our systems
- Legal or regulatory authorities: when required by law or to protect our rights
- Corporate successors: if our business is reorganized, merged, or transferred
Data Retention
We retain your information for as long as needed to provide our services, maintain shipment records, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary depending on the type of data and applicable law.
International Transfers
Because our service involves warehouse receipt and shipment forwarding across countries, your information may be processed outside your home country. We take reasonable steps to ensure appropriate safeguards are applied to such transfers.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information we hold about you. You may also opt out of some marketing messages.
To exercise these rights or ask about your data, please contact us using the details below.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to remember preferences, understand usage, and improve performance. You can manage cookies through your browser settings, though some parts of the site may not function properly if they are disabled.
Data Security
We use administrative, technical, and organizational safeguards designed to protect your information. No system can guarantee absolute security, but we work to reduce the risk of unauthorized access, disclosure, or misuse.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@shippyghana.com
Phone: +233 123 456 789
Address: East Legon, Accra, Ghana