Privacy Policy

Last updated: November 7, 2025

Introduction

Shippy Ghana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping services, mobile application, and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Account credentials and profile information
  • Payment information (processed securely through third-party providers)
  • Shipping and delivery preferences
  • Customer support communications

Usage Information

We automatically collect certain information about your use of our Service:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Location data (with your consent)
  • Cookies and similar tracking technologies
  • App performance and crash reports

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our shipping services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Improve our Service and develop new features
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our Service
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • Consent: With your explicit consent for specific purposes
  • Emergency Situations: To protect the safety of our users or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use industry-standard encryption, secure servers, and regular security audits to safeguard your data.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie settings through your browser preferences.

Types of cookies we use include essential cookies (required for service functionality), analytics cookies (to understand usage patterns), and marketing cookies (to provide relevant content).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@shippyghana.com

Phone: +233 123 456 789

Address: East Legon, Accra, Ghana